Resolve Card Session

Resolve Card Session

The Resolve Card Session API allows to resolve and close open sessions (used by CSRPM to manage escalations).

Input Parameters:

Name	Required	Definition	Comments
CardSessionID	Y	Format: Alphanumeric, 30
Category	Y	Format options: AddressChange CardExpiredWithFunds CardExpiredWithPendingACH CallNotEnded (*will not be show in UI) CardNotReceived CardStatusProblem Card-to-CardTransfer CloseAccountRequest DirectDepositEnrollmentProblem DirectDepositLoadProblem Dispute EarlyAccess FeeComplaint FeeQuestion HoldRelease(only) IncorrectNameorGovtIDorDOB, Lost/StolenCard Other ProblemwithCardReceivedNameNotRight ProblemwithCardReceived-Other Replacement Card Order ReportofPossibleFraud ResearchbySupervisororPM StoreComplaint TransactionorBalanceQuestion TroubleActivatingaCard/SettingaPIN Unknown Verification VerificationMaxAttemptsReached WesternUnion
Description	Y	Format: Alphanumeric, 1-30

Output Parameters:

XML Samples

Input XML

<?xml version="1.0" ?>
<PraxellXMLRequest>
    <AuthenticationDetails>
        <SessionId>12345678901234765</SessionId>
      <ClientSourceIP></ClientSourceIP> 
 </AuthenticationDetails>;
    <ServiceDetails>
        <ServiceName>ResolveCardSession</ServiceName>
        <UniqueRequestId>1212121212121213</UniqueRequestId>
    </ServiceDetails>
    <Origin>
        <OriginType>Portal:csr</OriginType>
    </Origin>
    <ServiceParams>
        <CardSessionId>789654321</CardSessionId>
        <Category>Dispute</Category>
        <Description>Resolving previously escalated call.</Description>
    </ServiceParams>
</PraxellXMLRequest>

<?xml version="1.0" ?>
<PraxellXMLResponse>
    <ResponseDetails>
        <ServiceName>ResolveCardSession</ServiceName>
        <SessionId>123456789</SessionId>       
        <StatusCode>0</StatusCode>
        <StatusName>StatusOK</StatusName>
        <StatusDescription>NA</StatusDescription>
        <ServiceDate>2007-06-24 07:20:40</ServiceDate>
        <ServiceId>64556712200743075</ServiceId>
    </ResponseDetails>
    <ResponseParams>
    </ResponseParams>
</PraxellXMLResponse>

<?xml version="1.0"?>
<PraxellXMLResponse>
  <ResponseDetails>
    <ServiceName>ResolveCardSession</ServiceName>
    <SessionId>07071612200737105</SessionId>
    <StatusCode>70199</StatusCode>
    <StatusName>Session Not Exist</StatusName>
    <StatusDescription>Session Not Exist</StatusDescription>
    <ServiceDate>2021-10-01 12:37:50</ServiceDate>
    <ServiceId>07071612200737105</ServiceId>
  </ResponseDetails>
  <ResponseParams>
  </ResponseParams>
</PraxellXMLResponse>